Return + Refund Policy
RETURN POLICY
At Frond + Blossom, we are dedicated to being caretakers of the planet. We aim to offer customers a curated range of distinctive products that not only improve their lives but also support a more sustainable future with our shipping products. With that notion in mind, we ask you to carefully review each product photograph, description, special details, and product measurements before making a purchase with us. Reach out to us at inquiries@frondandblossom.com for any questions you may have about a product. We consider the environmental impact of shipping products, and because of our commitment to the future of our environment, returns cannot be accepted for reasons of personal preference; however, if you're not completely satisfied with your product, or it arrives damaged, please contact us and we will do our best to address any concerns you may have.
Requests for returns must be made within 15 days of delivery confirmation of your order. Any item you wish to return must have our advance authorization. All approved returns must be postmarked within 15 days of receiving return authorization from our support team. To be eligible for a return, your item must be unused and in the same condition in which it was received. Ensure that items are returned in their original packaging.
All returns are at the discretion of Frond + Blossom. Non-returnable items may include, but are not restricted to: teas, foods or spices, health products, beauty products, apothecary + personal care products, seeds, undergarments, gift cards, downloadable products, clothing, sale and discounted products; and items not purchased directly from Frond + Blossom.
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SALE + DISCOUNTED ITEMS
All sale and/or discounted items are FINAL SALE and do not qualify for a refund or exchange.
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DAMAGED or INCORRECT ITEMS
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LOST OR STOLEN ORDERS
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REFUNDS (IF APPLICABLE)
Refunds may not be applicable for any item returned to Frond + Blossom that is not in the original condition, any item that is returned without prior authorization, or any item not postmarked within 15 days of receipt of Frond and Blossom's return authorization consent.
Once we receive and inspect your return, we will email you to confirm that we have received your item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be promptly processed upon receipt of your return and a credit will be applied to your original payment method. All return paperwork MUST be included in the return shipment in order to process the return.
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RETURN SHIPPING COSTS
The buyer is responsible for paying shipping costs to return any items purchased through Frond + Blossom.Shipping is a service provided by a third party, with fees paid to the carrier for transporting goods. Shipping costs are non-refundable and Frond + Blossom does not provide shipping costs for return. We highly recommend using a trackable shipping service and/or purchasing shipping insurance. Frond + Blossom is unable to process refunds for returns we do not receive.
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